Sem: October-2025 Maximum Marks: 50 Examination: End Exam Date: 05 Oct 2025 Duration: 2.5hrs
Programme code: 18 Programme: MBA for Working Executive	Class: FY	Semester: I- Batch-5- Div 1 2024-25
College: K. J. Somaiya Institute of Management	Name of the department/Section/Center: Operations
Course Code: 317P18C103	Name of the Course: Operations and Supply Chain Management
Instructions: 1. Answer any 5 questions. Each carries equal marks 2. Make suitable assumptions if required and state them. 3. Please answer to the point. Give examples wherever applicable

Question No.	Max. Marks
Q1	Flexi-Furn is a mid-sized furniture manufacturing company that produces custom-made office furniture. Over the last five years, Flexi-Furn has seen rapid growth, resulting in increased demand for its products. While the company has maintained a strong reputation for quality, it has started facing issues with delivery delays, inefficiencies in its production process, and rising operational costs. These issues are threatening its competitive advantage, and the management is concerned about the long-term sustainability of the business. Flexi-Furn’s operations manager, Maya, is tasked with identifying the bottlenecks in the production process and implementing changes to improve efficiency. As part of her analysis, Maya identifies several key areas of concern: Inventory Management: The company has been overstocking raw materials, leading to high holding costs, while still experiencing stockouts of key materials for production. Production Workflow: There are frequent delays and idle times in production due to inconsistent workflow and unbalanced labour allocation across departments. Lead Times: Flexi-Furn has missed multiple deadlines due to long lead times in its production cycle. Customers are increasingly frustrated with the delays. Quality Control: Defects in products have risen by 15% over the last two years, leading to an increase in rework and waste. Maya's main objectives are to: Reduce lead times and increase on-time delivery rates. Streamline the production process to reduce idle times and inefficiencies. Improve inventory management to lower costs and ensure smoother production. Implement better quality control measures to decrease defects and waste. Q1. How would implementing a Just-in-Time (JIT) inventory system help Flexi-Furn reduce operational costs and improve efficiency? What potential risks could arise from this approach? Q2. What are the financial and operational impacts of improving quality control at earlier stages in the production process?	10
Q2	A). Define Supply Chain Management in your own words. What is the importance of supply chain management? B) Why do we need APP (Aggregate Production Planning). Briefly explain the Chase strategy of Production Planning.	10
Q3	a) Define Operations Strategy. Why is a sound operations strategy required in modern businesses? b) Define Cycle time and Bottleneck in a Process Analysis? Why is Process Analysis important?	10
Q4	A) What are the factors that influence process choices (Volume, Variety, and Flow) and explain the relationship between them? B) Explain the Quantitative Forecasting methods known to you.	10
Q5	a) What are the Similarities and Differences between the Production of Goods and Services? b) What are the principles of a good plant layout and the Benefits of a good plant layout?	10
Q6	a) You have been asked as a consultant to set up a facility for the manufacturing of Note Books and Diaries (to be sold through various retail stores). What factors would you consider for selecting a location for such a facility? b) What are the 3 capacity build up modes. Explain the Reactive mode of Capacity buildup.	10
Q7	Write Short notes on any 2 of the following (5 marks each) 1) ABC classification of inventory 2) Make To Stock (MTS) v/s Make To Order (MTO) 3) Qualitative Forecasting Methods 4) Material Requirement Planning (MRP)	10