Sem: Sep-2024 Maximum Marks: 50 Examination: End Exam Date: 25-9-2024 Duration: 1.5 hrs
Programme code: 17 Programme: PGDM(Executive)Batch 1-G& B	Class: FY	Semester: IV Batch-1 G&B
College: K. J. Somaiya Institute of Management	Name of the department/Section/Center: Operations & SCM
Course Code:	Name of the Course: Operational Excellence
Instructions: Q1 is compulsory

Question No.	Max. Marks
Q1	XYZ Manufacturing is a mid-sized company specializing in the production of automotive parts. The company has been facing rising production costs and falling profit margins due to inefficient processes and underutilized capacity. Additionally, customer complaints about delayed deliveries were increasing. Management decided to implement productivity improvement measures to enhance operational efficiency and meet customer demands. If you are appointed as a consultant, what techniques would you suggest to improve productivity ? In order to improve the customer deliveries what measures would you suggest?	10 marks
Q2	Answer any (two ) (5 marks each) Discuss the significance of Theory of Constraints in the context of a manufacturing industry.? Describe what is Six sigma including DPMO . Describe why it important to have a Six-sigma certification.? What are the Costs of Quality?	10 marks
Q3	Write short notes on (any one) a) Value Analysis c) Business Process Reengineering d) House of Quality	5 Marks